Refund & Return Policy

Last updated: September 2, 2026

At Beelo Store, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

By purchasing from Beelo Store, you agree to the terms of this Refund & Return Policy.

1. Return Eligibility

You may request a return or replacement if:

• You received a damaged product.

• You received a defective product.

• You received the wrong product.

• The product is materially different from the description provided on our website.

• The product is otherwise eligible for return under applicable law or the specific product listing.

To be eligible for a return, the product should generally be unused and in its original condition, with original packaging, tags, labels, accessories, and other items supplied with the order, unless the product is defective or damaged.

Certain products may be subject to specific return conditions stated on the product page.

2. Return Request Period

Please contact us within 7 days of receiving your order if you wish to request a return, replacement, or refund.

Requests made after this period may not be accepted unless required by applicable law.

For damaged, defective, or incorrect products, please contact us as soon as possible after delivery.

3. How to Request a Return

To request a return, contact us at:

Email: beeloshoney@gmail.com
Phone: +91 9412170044

Please include:

• Your order number.

• Your name and contact information.

• The product you wish to return.

• The reason for the return.

• Clear photographs or videos of the product, where applicable.

• Photographs of the packaging and shipping label if the package or product arrived damaged.

We may request additional information to assess the return request.

4. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

For damaged shipments, we recommend taking clear photographs or videos of:

• The outer shipping package.

• Any visible damage to the packaging.

• The product and the damage.

• The shipping label.

Depending on the circumstances, we may offer a replacement, refund, repair, or another appropriate resolution in accordance with applicable law.

5. Defective Products

If you receive a defective product, please contact us with details of the issue and supporting photographs or videos where appropriate.

After reviewing the issue, we may offer a replacement, refund, repair, or another appropriate resolution depending on the product and circumstances.

6. Wrong Product Received

If you receive a product different from the product you ordered, please contact us within 7 days of delivery.

After verification, we may arrange for the incorrect product to be returned and provide the correct product or an applicable refund.

7. Products That Cannot Be Returned

Unless otherwise required by applicable law, certain products may not be eligible for return, including products that:

• Have been used, damaged, altered, or washed after delivery.

• Are missing original packaging, tags, labels, or accessories.

• Have been damaged due to misuse or improper handling after delivery.

• Are specifically identified as non-returnable on the product page.

• Cannot be returned for hygiene, safety, personalization, or other legitimate reasons.

Any applicable non-returnable status will be communicated on the relevant product page or before purchase where appropriate.

8. Change of Mind

If you simply change your mind about a purchase, the product may only be returned if it is eligible under the return conditions stated for that product.

Unless otherwise stated, the product must be unused, in its original condition, and accompanied by its original packaging and accessories.

Return shipping costs for change-of-mind returns may be the customer's responsibility where permitted by applicable law.

9. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged, or defective product, we will make reasonable arrangements regarding return shipping in accordance with the circumstances and applicable law.

For other eligible returns, return shipping costs may be the responsibility of the customer.

We will provide return instructions after your return request has been reviewed and approved.

Please do not send products to our address without first contacting us and receiving return instructions.

10. Inspection of Returned Products

Returned products may be inspected after we receive them.

A refund, replacement, or exchange will be processed after we verify that the return meets the applicable requirements.

If a returned product does not meet the conditions of the applicable return policy, we may be unable to approve the requested return, subject to applicable law.

11. Refunds

Once your return has been approved, any applicable refund will be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

For Cash on Delivery orders, where a refund is applicable, we may request valid bank account or other payment details necessary to process the refund.

12. Refund Amount

Where a refund is approved, the refundable amount will be determined based on the circumstances of the return and applicable law.

Original shipping charges may not be refundable for certain types of returns, except where required by applicable law or where the return is due to an error, defect, or damage attributable to us.

Any applicable deductions or return-related charges will be communicated where required.

13. Replacements and Exchanges

Where available, we may offer a replacement or exchange instead of a refund for eligible products.

Replacement availability depends on stock and product availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.

14. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, shipped, or otherwise fulfilled.

If cancellation is accepted and payment has already been received, any applicable refund will be processed in accordance with this policy and applicable law.

15. Refunds for Undelivered or Returned Orders

If an order is returned to us because of an unsuccessful delivery, incorrect address, refusal to accept delivery, or other customer-related circumstances, we may contact you regarding the available options.

Any refund will be handled according to the circumstances of the order, applicable shipping costs, and applicable law.

16. Fraudulent or Abusive Returns

We reserve the right to investigate unusual, fraudulent, or abusive return activity.

Where permitted by law, we may refuse or restrict returns where there is reasonable evidence of fraud, misuse of the return process, repeated abuse, or intentional damage to products.

This does not affect any rights you have under applicable consumer protection laws.

17. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights, remedies, guarantees, warranties, or protections available to consumers under applicable Indian law.

Where applicable law provides you with rights that are more favorable than this policy, those legal rights will continue to apply.

18. Changes to This Policy

We may update this Refund & Return Policy from time to time.

Any changes will become effective when the updated policy is posted on this page.

We recommend reviewing this page periodically for the latest information.

19. Contact Us

For questions about returns, replacements, exchanges, or refunds, please contact us:

Beelo Store
Email: beeloshoney@gmail.com
Phone: +91 9412170044
Address: Shahmadar Street, Pul Jogiyan, 4/347, Saharanpur, Uttar Pradesh 247001, India
Website: beelostore.myshopify.com